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Why is your website entirely in English?
Why are there so many different services and vehicle types?
Is your express service really "express"?
Can I calculate my cost myself?
What all is included in your kilometre price?
Are there any costs that are not included in the kilometre price?
Do you surcharge for fuel prices?
Do I have to complete the delivery form online?
What are your payment conditions?
How can I check if my delivery is done or where my goods are?
What if there are complaints at the delivery?
Why should I use your services over the other delivery companies?
Do you only pick up in Belgium?
What if I have more questions?
What are your general terms and sales conditions?
Why is your website entirely in English?
We are a European company but we do not pretend to know every language. English is still the number one language in the world and widely used for international trade. Since we are based in Belgium, our languages are Nederlands, Français and Deutsch. We are working on putting our website also in Nederlands and Français. If you want to participate in our effort to put our website in every European language, feel free to send us a translation. In return we will link your website to ours for free.
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Why are there so many different services and vehicle types?
We try to accommodate your transportation needs as detailed as possible. You shold not pay one eurocent too much. We realise there is not a big difference in the charges but as they say in the USA: "a penny saved is a penny earned"... The same goes for the eurocents... We are sure you appreciate we let you keep your eurocents instead of pocketing it ourserves...
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Is your express service really "express"?
yes it is! There will never be more than one express delivery onboard a vehicle. There might be deliveries that are same day, overnight or next day. But never a second express delivery. Unless you yourself have more than one express delivery and want to make a little route of it. That way you save a lot of kilometres. This way we charge from A to B to C etc back to A.
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Can I calculate my cost myself?
Yes you can! Go to http://maps.google.be/maps?hl=nltab=wl. Put in the address of pick up and the address of delivery. The result is the distance one way. Multiply by two to make it a roundtrip. Multiply by the price per kilometre of the service you need. This is what we will charge you.
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What all is included in your kilometre price?
The kilometre price includes the charges per kilometre roundtrip. It also includes 15 minutes of waiting time at pickup and 15 minutes of waiting time at delivery. Most of our competitors combine the waiting time at pickup and delivery. We split it. So you have double the amount of waiting time. Waiting time for backups (files) is also included. These are a force majeur that neither you nor we can do anything about.
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Are there any costs that are not included in the kilometre price?
Yes there are. The costs for major deviations are not included. If we know in advance there will be a rerouting, we will let you know and inform you of the additional costs. Waiting time of more than 15 minutes at pickup and delivery are calculated at 0.40€/min extra. We charge per minute extra and not per quarter of an hour like most of our competitors do. This gives you a more accurate amount for the waiting time. Toll roads and parking meters are not included.
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Do you surcharge for fuel prices?
No, we do not. We will only surcharge in the event the diesel prices go higher than 1.465€/litre. This price was reached in Juni 2008. We take this as base for the fuel surcharge. Once the price goes over this top again, we will surcharge in percentages extra.
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Do I have to complete the delivery form online?
No you do not! You can also print the order form and complete it by hand.
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What are your payment conditions?
We will bill you by-weekly and payment is due upon receipt of invoice. All charges must be paid in full. All disputes must be reported within 48 hours of the invoice date.
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How can I check if my delivery is done or where my goods are?
You can call us at any time during the delivery, or at your request, we will call you when the delivery is done.
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What if there are complaints at the delivery?
Complaints should be called in right away at the time of delivery. If this is not possible, we only accept complaints in writing within 48 hours after the delivery.
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Why should I use your services over the other delivery companies?
We guarentee immediate pickup and delivery of your express deliveries. No waste of time. We respect also all other times for same day, overnight and next day deliveries. Deliveries deposited with the person you give us. No extra charges for fuel, night or weekend services. Every vehicle equipped with GPS and GSM for fastest service possible. 16 Years of experience in the business of transport.
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Do you only pick uyp in Belgium?
No we do not. We also pickup in all other European countries for goods to be delivered to Belgium, the Netherlands, Western Germany, North of France, United Kingdom and Ireland. For pickups outside of Belgium we ask payment in advance of 75% of the total charges.
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What if I have more questions?
You can write an email to:
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. We will answer you as soon as possible.
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What are your general terms and sales conditions?
The following information is applicable for services rendered by Eurexpress. Unless otherwise stated in wirting in writing by mail, email or fax the terms & conditions posted on this website supersede all other statements and documentation concerning rates and services.
Billing: The company will bill your account bi-weekly and payment is due upon receipt of invoice. All charges must be paid in full. Any billing disputes must be reported to the company within 48 hours of the invoice date in writing by mail, fax or email.
Second and Third-Party billing: Should the shipper request that payment for the shipping charges be billed to either the recipient or a third party and payment is not received within 5 days of the original invoice date, the charges will revert to the shipper and the shipper will be liable for the charges.
Declared Value: Unless a greater value has been declared on the shipping manifest, or when the consignee accepts liability of the shipment via signature on the delivery notice tag, the company's maximum liability will be limited to 12€/kg for loss or damage or the actual value of the package contents, whichever is less. We will not accept liabiliy for service for which the shipper has authorized the company (either verbally or in writing) to deliver the shipment whithout obtaining a signature. The shipper will be responsible for providing proof of actual loss and complying with all claim-reporting conditions when filling a claim. In any event, we will not be liable for any damages whether direct, incidental, special or consequential, including but not limited to loss of income or profits, whether or not we had knowledge that such damages might be incurred. The company will not be liable for your acts or omissions including, but not limited to, incorrect declaration of cargo, improper or insufficient packaging, securing, marking, or addressing of the shipment, or for the acts or omissions of the recipient. We will not accept liability for items which are not fully encloses in a carton or proper packing material. The company assumes no liability for fragile articles including, without limit, electronics and electronic devices, scientific testing equipment, glass, crystal, porcelain and china.
P.O.D.'s
Customers may request hard copy proof of delivery (P.O.D.)
Weighing: When weighing packages, the company rounds to the higher kilogram.
What We Will Not Ship: The company reserves the right to decline the shipment of certain items. items the compay will not ship include, but are not limited to: illegal goods, cash or cash equivalents, negotiable instruments, stamps, coins, jewelry, precious metals, original artwork, antiques, one-of-a-kind items, furs, live animals, or any tyupe of perishable goods, or hazardous materials.
Hazardous Materials: The company does not accept for carriage packages containing hazardous materials, hazardous substances or inhalation hazards, bio-hazards such as blood, urine, fluids or other infectious diagnostic specimens, handguns, weapons, firearms and ammunition, fireworks, pyrotechnics, packages leaking fluid of any kind or any shipment not safely packages for transport. The company will not be liable for loss, damage or delay caused by events we cannot control, inclusing but not limited to: acts of God, perils of the air, land, and sea, airline delays, weather conditions, acts of public enemies or terrorists, war, strikes, civil commotion, or acts of omissions of public authorities. The company may at its option, but is not obligated to, open and inspect any shipment prior to or after it is tendered to the company for delivery. The company reserves the right to reject a shipment at any time, when such shipment would likely cause damage to or delay other shipments or personnel, or if the transportation of such shipments is prohibited by law.
C.O.D. Policy: Collect on Delivery Service (C.O.D.) will not constitute the company as the shipper's agent for any purpose. Specified payment types can be selected; either Secured (cashiers check / money order) or Unsecured (company / personal check). Failure to select a payment type will result in either payment type being acceptable to collect. Cash, traveler's checks, credit cards and counter checks will not be accepted as payment for a C.O.D. shipment. Checks, including cashier's certified, business and personal checks and money orders for the C.O.D. amount will be collected at the shipper's sole risk, inclusing, but not limited to risk of non-payment, fraud or forgery.
Invoice and Claims: Shipping charges are due upon receipt of invoice. Should the shipper request that payment for the shipping charges be billed to either the recipient or to the third party, and payment is not received whiting 5 days of the original invoice date, the charges will revert to the shipper and the shipper will be liable for said charges. All claims regarding damages to, loss or delay of any shipment must be submitted in writing to the company's office within 48 hours of delivery of shipment; otherwise the company reserves the right to refuse the claim. The company is not obligated to act on any claim until all transportation charges are paid, and you may not deduct the amount of your claim from those charges.
Service: At Eurexpress, our commitment is to provide superior delivery service for our customers, every day, every shipment, every time. In the event of a service failure simply notify us in writing within 48 hours. Eurexpress reserves the right to waive any claim received after 48 hours. The following conditions apply: Shipping charges will be waived or cancelled only for those shipments delivered later than 60 minutes after the guaranteed delivery time. Delay in delivery issues must be reported to the Eurexpress Accounts Receivable Department within 48 hours from your invoice date.
Guarantee: Eurexpress will not accept liability for failing to meet our delivery guarantee due to an incorrect address, the unavailability of the consignee or refusal to accept the shipment. Our guarantee does not apply to shipments delayed by conditions beyond our control including but not limited to: Acts of God, perils of the air, land and sea; airline delays, weather conditions, acts of public enemies or terrorists, war, strikes, civil commotin or acts or omissions of public authorities. In the event that a shipment is not picked up by Eurexpress and we are clearly at fault, we will pickup the shipment on the following business day at the regular pickup time and deliver it at no charge.
Disputes: Only the court of Asse, Belgium can settle disputes.
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Copyright: Eurexpress - Mieregemsraat 36, 1785 Merchtem, Belgium
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